This week I was in a chat with the REAL support of a crypto currency.
Unable to help me with my problem at first (we eventually figured it out), they felt they hit a dead end and said: "ok, just send us your wallet.dat, we'll fix it".
I know those guy were the real deal. I knew they would not try to steal the money I had on this wallet, because it was so little it was not even worth the time.
Yet, the fact they asked that proves how much support can badly educate their users.
Of course, I didn't send my wallet, and found another solution since I'm tech saavy. But still...
I once got my screen replaced at one of the phone fix-it places. It's a decent sized chain, not just some rando. On the form you fill out during drop-off it asks you for your unlock code.
Unable to help me with my problem at first (we eventually figured it out), they felt they hit a dead end and said: "ok, just send us your wallet.dat, we'll fix it".
I know those guy were the real deal. I knew they would not try to steal the money I had on this wallet, because it was so little it was not even worth the time.
Yet, the fact they asked that proves how much support can badly educate their users.
Of course, I didn't send my wallet, and found another solution since I'm tech saavy. But still...