Well I was all set to sympathize, but I don't think it's necessarily unfair that the coupon couldn't be applied to any bottle of wine on the menu.
I do think that if the point of the coupon is to attract new customers, then it is extremely counterproductive and foolish to hide the conditions of the coupon so that people are disappointed, and to treat customers badly for using it. That's just bad management.
I do think that if the point of the coupon is to attract new customers, then it is extremely counterproductive and foolish to hide the conditions of the coupon so that people are disappointed, and to treat customers badly for using it. That's just bad management.