It's good customer service and leads to more profit in the long-run.
If they didn't refund him, maybe he'd jump to a different provider, maybe people would see this and not sign up for AWS in the first place, etc. By refunding him, they likely keep a customer, don't scare away other potential customers, etc.
If they didn't refund him, maybe he'd jump to a different provider, maybe people would see this and not sign up for AWS in the first place, etc. By refunding him, they likely keep a customer, don't scare away other potential customers, etc.