Good question! The easy way to think about this is that it's a system of record or database for sales and marketing teams. The idea is you can keep an extensive and detailed history of every lead, contact, opportunity, and account you interact with. You can also report on and analyze this data to see how much you've sold over the last year, or how many leads turned into sales from a conference.
Salesforce is also a platform that you can build applications for. There's a really big ecosystem of developers who do nothing but build custom tooling and applications on top of Salesforce.
For example, my company recently started using a commission tool that is also a Salesforce application. So when you want to use it, you log into Salesforce and get a little custom "Commissions" tab.
The great part is that Salesforce's developer tooling has been hilariously inadequate for years. Many developers are not using version control at all. It's the wild west. Part of this is on Salesforce and the poor tooling they've provided. Google "Salesforce DX", and then realize that many things you might think of as standard are just being introduced.
Good question! The easy way to think about this is that it's a system of record or database for sales and marketing teams. The idea is you can keep an extensive and detailed history of every lead, contact, opportunity, and account you interact with. You can also report on and analyze this data to see how much you've sold over the last year, or how many leads turned into sales from a conference.
Salesforce is also a platform that you can build applications for. There's a really big ecosystem of developers who do nothing but build custom tooling and applications on top of Salesforce.
For example, my company recently started using a commission tool that is also a Salesforce application. So when you want to use it, you log into Salesforce and get a little custom "Commissions" tab.
The great part is that Salesforce's developer tooling has been hilariously inadequate for years. Many developers are not using version control at all. It's the wild west. Part of this is on Salesforce and the poor tooling they've provided. Google "Salesforce DX", and then realize that many things you might think of as standard are just being introduced.